Join our team

Why Red Oak Compliance (ROC)?

At Red Oak Compliance, we’re transforming the financial services industry with industry-leading compliance software and consulting expertise. When you join our team of ROCstars (as we call our staff), you’ll be part of a dynamic group driving meaningful innovation, collaborating with top-tier professionals, and shaping the future of compliance solutions.

Our Core Values

Benefits and Perks

Competitive Compensation

Unlimited PTO

Health, Dental, and Vision Coverage

401(k) Plan with Generous Company Match

HSA/FSA Options

Employee Wellness Initiatives

Hybrid Work

ROCstar Culture

What the ROCstars are Saying

“Red Oak has been a great addition to our Compliance toolbox. Red Oak’s greatest strength lies with its support team who is always readily available and consistent in ensuring the application is tailored to our needs. The application has allowed us to increase service levels to our business partners through its customizable, multi-use platform. It has been a pleasure to work with Red Oak.”

-Advertising Compliance Manager, Global Investment Manager

"Red Oak is highly responsive and the level of understanding and interpretation of Sierra’s needs is demonstrated time and time again. The end product, through our collaborative efforts, is always superb. I would recommend Red Oak for all your compliance needs!!"

-Vice President/Principal, Investment Advisory Firm

"As a representative with over 25 years of experience in the industry I considered drafting and filing my own registration documents. The smartest decision I made for my new RIA was to outsource that responsibility to Red Oak Compliance Solutions. They got my approval quickly and efficiently—even working after hours—saving me a lot of time which ultimately saved me money. Their work was superior—they didn’t just meet my expectations they exceeded them. I would highly recommend them to anyone who needs their services."

-Chief Compliance Officer, Investment Management Firm

Our ROCstar Culture

At Red Oak Compliance, collaboration is at the heart of everything we do. Our ROCstars work together seamlessly, leveraging each other’s strengths to drive innovation and success. We treat our customers and team members like old friends, fostering a warm and welcoming environment where everyone feels valued and respected.

We love to have fun! From exciting company events like the ROCstar Olympics and our Halloween conga line to team-building activities, we ensure there’s always something to look forward to. These fun events, combined with our relaxed dress code, reflect our belief in comfort and individuality, allowing our ROCstars to express themselves while staying productive.

We value diversity and celebrate different perspectives and backgrounds, knowing they make us stronger and more innovative.

Open Positions

Implementation Manager
Hybrid - Cedar Park
Texas, United States

Red Oak Overview

Red Oak Compliance (“Red Oak”) is at the forefront of compliance software for the financial services and insurance industries. Serving over 1,800 firms worldwide, from single-state advisors to over half of the top 20 asset managers, ROC’s suite of 17(a)-4/WORM compliant solutions boosts process efficiency, minimizes regulatory risk, and controls costs.

Red Oak has a fantastic opportunity on our team for a proactive and organized leader who takes pride in building relationships and bringing projects to completion. The Implementation Manager role is critical for solidifying strong customer relationships and delivering on customer expectations.

Objectives of the Role:

The Implementation Manager is a customer interfacing role that combines technical, project management, and customer relationship skills to successfully implement our software.

As the primary point of contact, this position is responsible for onboarding new customers and developing and nurturing post-sales relationships through a combination of implementations, training, and business reviews. The Implementation Manager acts as a trusted advisor who needs to take charge of the implementation project while actively listening to and understanding customers’ needs.

The Implementation Manager is a customer The successful candidate has a consultative mindset, with a deep understanding of both compliance software and the industries we serve. They must be highly flexible and able to respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; and meet commitments. role that combines technical, project management, and customer relationship skills to successfully implement our software.

Key Responsibilities

Assist customers in the implementation of Red Oak’s software by evaluating and understanding customer needs, analyzing existing systems, and working with customers to iteratively configure Red Oak’s software to best meet customers’ requirements.
Provide training, technical support, testing and troubleshooting assistance on Red Oak’s software application and related issues during and after implementation.
Work to improve the implementation process by providing recommendations, compiling and sharing best practices, and ensuring customer feedback is communicated.
Monitors, manages and resolves customer requests in a timely and courteous manner.
Works with business stakeholders and technical teams while building efficient working relationships.
Identify proactive opportunities to work with and provide value to our customers.

Skills/Qualifications

Experience: Minimum of 2 years of experience managing enterprise projects, documenting processes, developing best practices, and interacting with customers.
Education: Bachelor’s degree in business, finance/accounting, quantitative/technology/software development area of comparable experience.
Technical skills: Proficiency in Microsoft Office Suite with a strong understanding of Excel data functions.
Analytical skills: Strong leadership, analytical and problem-solving skills with the ability to interpret customer data and feedback.
Communication: Excellent verbal and written communication skills, with the ability to articulate complex concepts clearly and effectively.
Leadership: Proven leadership experience with the ability to navigate demanding and time-sensitive tasks.
Customer focus: Deep understanding of customer-centric practices and a passion for delivering exceptional customer experiences.

Work Structure

This position is primarily office-based, with an estimated 10% travel requirement for onsite customer meetings.

At Red Oak, we believe that our success is directly tied to the satisfaction and success of our customers. If you are passionate about customer satisfaction, have a knack for problem-solving, and thrive in a dynamic, fast-paced environment, we would love to hear from you. Join us and be a part of a team that is committed to making a difference for our customers every day

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Be part of a company that values your talent, perspective, and ambition. To learn about open positions, email us at careers@redoakcompliance.com.